The Reefer Service Department specialises in providing technical service for reefer units. As the largest reefer service organisation in Europe we have all the necessary know-how in-house and the required spare parts in stock to allow us to operate effectively and quickly. 24 hours a day, 365 days a year.

Independence
Smith-Holland’s service does not recognize any borders and is not tied to any one location. As an independent reefer service company we have access to every container depot and every container terminal in the port of Rotterdam. Efficient communications systems direct our fully equipped service vans from customer to customer. Major damage repairs, retrofitting and refurbishment can be carried out in our repair workshop in Spijkenisse.

Services
Smith-Holland services all major container brands such as Carrier Transicold, Thermo King, Daikin, Mitsubishi, Klinge etc. We offer you the best factory trained engineers which guarantees you that all reparis will be executed according factory standards.

Fast service, constant quality
Short lines of communication, a high level of know-how and a flexible organization ensure fast service with constant quality. Our engineers’ comprehensive duty roster ensures that we can respond round the clock.
In our view, the role of the customer is becoming ever more important: exclusive quality and service provision agreements are a modern feature and can assist in improving your continuity of operations.

Service package

• Pre-Trip Inspections
  Inspection of all technical functions and possible visible damage to the reefer unit or generator set. Following this procedure, a single quotation is submitted enabling any repairs to be carried out directly. This is done by our own factory-trained personnel, i.e. with first-hand know-how.

• Monitoring Inspection
  Inspection of technical functions and settings of loaded containers (temperature, humidity control, ventilation etc.), 24 hours before loading/after unloading.

• Service Calls
  Repair of reefer units when loaded in the event of a fault or failure after notification by the customer or terminal. Engineers are on standby 24 hours a day, 7 days a week for this.

• Off-Hire or On-Hire Inspection
  Inspection of all technical functions and any visible damage based on the leasing company’s specifications. Following this inspection all repairs are carried out based on an estimate.

• Warranty and Modifications
  Repair or the completion of modifications are dealt with independently within the manufacturer’s warranty. Details of this work are notified to the customer/owner of the reefer unit and charged to the supplier. Total cost control for our customers is paramount in our view.

• Other services
  In addition to the above main products, RSD also provides the following services:
  • Temperature settings (TSG)
  • retrofitting of refrigeration systems (RETRO)
  • mini PTIs 30 days after the PTI date (MPTI)
  • data retrieval (RET) and various others types of work (on request).

Extra: Maintenance & Repair Service
In the light of the increasing requirement for technical know-how in the shipping line in the field of Maintenance & Repair, we offer our customers a full-service package including M&R services. This service gives you the option of leaving specific matters wholly or partially in the hands of Smith-Holland. You have the questions, we have the answers.

Efficiency through information technology
Because of the large quantity of PTIs, MON and SCLs, the decision has been taken to carry out data processing just once. All data can be sent to you online at any requested time. Our specially developed computer system enables us to give you price information and daily signing-off reports related to planning, in various formats. In the near future online information will play an even greater role in our corporate strategy. Investment in ICT is a necessity.